Seizing on the exact sense of security the VPP promises, scammers outside of the platform have even tried to pull customers by suggesting that their purchases would be covered by the VPP, even though their listings are initially posted on Craigslist. This is a notorious scam; it is so common that eBay has posted prominent precautions on their vehicle purchase protection page. The way this particular scam usually works is a seller lists a vehicle for sale on Craigslist with an inexplicably low price.
When a buyer expresses interest in the automobile, the seller generally responds by telling them they no longer have a need for the car and just want to get rid of it. They then assure the buyer that their purchase will be covered by the VPP and directs them to conduct the transaction on eBay , sending them to a listing that seems legit.
From there, the seller tells the buyer that eBay will follow up with directions on how to complete the transaction, which is subsequently bolstered by an official-looking communication from eBay urging the buyer to wire the payment or send it with refillable cash cards.
If the buyer falls for the scam, the seller makes off with the money. The eligibility requirement of the VPP is that buyers must conduct their entire transaction with a seller within the confines on eBay.
The VPP is not administered by eBay—a point the company makes known from the onset—and the terms are subject to change without notice. Rather than buying blindly and relying on the VPP plan, the company urges buyers to take some preliminary precautions when buying an automobile on eBay. According to Rich LaMagna , an online safety advisor for eBay, buyers should research the vehicle thoroughly and find out how much the car is worth for the make, model, and year that is listed. The other thing to be leary of is if the seller is insistent on closing the transaction quickly and being paid by wire transfer or Western Union or with prepaid, refillable cash cards.
These are also red flags. Another VPP reimbursement cannot have been requested within the past six months, and all parties involved in the transaction including any financial institutions involved must be based in the United States or Canada. Skip to main content. Vehicle Purchase Protection. Common warning signs:.
Common warning signs: Vehicles advertised well below what it is worth may be tempting, but should be a red flag. If it appears too good to be true, it probably is. Choose a Topic. Related Links. Latest Fraud Alerts. Vehicle Purchase Protection Important reminders: Vehicle Purchase Protection is only offered on transactions that are completed on eBay.
These types of payments are often associated with fraudulent transactions. Vehicle Purchase Protection does not cover any damage on vehicles 10 years old or older year threshold is based on model year. Vehicle Purchase Protection does not cover any damage on a vehicle listed with anything but a "clean" title. See additional exclusions to the coverage of Vehicle Purchase Protection below.
The types of fraud that are generally covered are: non-delivery of the vehicle, undisclosed defects in the title, and certain undisclosed defects with the vehicle.
VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay. VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence i. We encourage you to perform appropriate research and exercise proper care and judgment in the purchase of any vehicle. Restrictions and limitations are set forth below. When should I open a case? If you have a problem with a purchase, your first step is to open a case with the seller to resolve the problem.
Most issues get resolved with direct contact between buyer and seller. If the seller doesn't respond, or if you can't come to an agreement, escalate your case in the Resolution Center within 30 days of actual or estimated delivery date. See more information about timelines. I opened a case. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf.
If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged.
When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements , we will look for all of the following:. The item was inspected under Authenticity Guarantee and is 'final sale'. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. See our Condition of returned items policy. The seller had misrepresented the item's location. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later.
Items that display the Authenticity Guarantee badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee when all other eligibility requirements are met, and when:.
For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described, when the item is considered final sale. If an authenticated item is eligible to be returned, the buyer may be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Learn more about Authenticity Guarantee - opens in new window or tab.
If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item "remorse" returns. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. The seller may exclude original shipping costs from the refund. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return.
If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements , we will look for all of the following:.
If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing.
Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Per the seller's return policy in the listing "free returns" or "buyer pays". Proof of delivery for returned items Returns should be sent with tracked shipping that can be independently validated. If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive.
Refunds and billing for return shipping costs If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on:.
The table below sets out which of these applies when determining the latest date to report an issue or request a return. Buyers can find estimated delivery information in their Purchase history.
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